The customer service at this place is very poor.
Terrible front desk staff. Expect extremely long wait times. Second week in a row I've waited an hour before being seen with no apology or explanation
The staff here are very friendly and accommodating, but the wait times are CRAZY long. There seems to be only one doctor working and this causes major back ups.
I love the doctor I am seeing but customer service is very important to me. I will most probably change doctors because of this incident.
I arrived 11 minutes late to my appointment and I knew I had to wait a bit longer. The customer service rep. treated me very poorly. In a very judgmental tone she said to me that I would have to wait 30 minutes because I was 15 minutes late. I pointed out that I was 11 minutes late and then she said that the doctor was running 15 minutes late and that that was the reason that I was going to be seen 30 minutes late.
Is incredibly. I arrived and no one was in. After the place was full 45 minutes later, that's when they start calling patients. This is the worst place. They are saturated with patients in the only place of the CHA network for eyes.
I have been coming here for years since I was 10. It use to not be so bad and they would actually spend more than 5 minutes looking at your eyes. Now this place is awful. I waited 2 hours for my appointment and got there 15minutes earlier. They have interns perform the initial eye screening and then after that you see the actual optometrist for 5 minutes. Give me a break, they cram 10 patients into one hour for 1 doctor and then make them wait another 2 hours. Please don't go here, my last exam this July, was just that my last at this location. I never write reviews, but that last experience was the worst I've had. Also I speak fluent English and Spanish, but what another poster said was true, they treat those who are not excellent in English like crap. Hands down place has hit rock bottom.
I knew I was late and I did not need for her to pass judgement on me and have a punitive tone with me. She should have just told me that the doctor was running 15 minutes late.
Cha Eye Center is a US Doctor based in Somerville, Massachusetts. Cha Eye Center is located at 236 Highland Ave, Somerville, MA 02143, USA.
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