Thank you Bike Boom - they were super helpful to me when I needed assistance with a issue at the Davis Square bike cage.They loaned me a tool at no charge. Will happily go back for service.
Really excellent service, and the price is right. I got a tune up here recently, and in the past I have purchased a new wheel from these guys after I got doored on Cambridge St. The representative on hand is always very attentive and informative, and they are very clear about what they will do for your bike and how much it will cost. Compared to other places that will remain unnamed, these guys go through step by step what should happen for your service, call you if anything comes up, and they are always helpful for good advice if you don't know what to do next. I would recommend this place over others that give you stuff you don't need, or sometimes do the work sloppily/without thinking ahead so that more work has to be done later.
I initially had a bad experience at Bike Boom, but Roy, the owner of the shop, made a huge effort to correct the issues. He reached out multiple times to talk about my problems, then came and picked up the bikes from my house (a new service they offer), fixed the issues, and dropped my bikes back off, all at no extra charge.
Roy said they've put measures in place to avoid the issues I had initially, which shows that they are really striving to be the best.
Overall the communication was very good, everybody at the shop was helpful, and the end quality work was great.
Had an issue after my 1st tune up and new tires with some rubbing. (Tune ups have 30 day warranties). Brought it back a day later and it was taken care of quickly and professionally on the spot. They earned a repeat customer today and my recommendation.
Nice local bike shop, but much of the staff is sorely lacking in personal skills. That's fine, because the prices on tubes and essentials are solid, and they will work with you to get the bike that works for you. They SELL OUT of bikes, which is a sign they're a community staple and will be around for a long time.
Bike Boom is a US Bicycle Store based in Somerville, Massachusetts. Bike Boom is located at 389 Highland Ave, Somerville, MA 02144, USA.
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